Zone de Texte: Summary of experiences Zone de Texte: Scope limited to one acticity Limited number of staff involved in the development and implementation Assessing the process of implementation Evaluation of cost-benefit Subsequent extension of scope Top management involvement Zone de Texte: Summary of experiences Zone de Texte: Scope limited to one acticity Limited number of staff involved in the development and implementation Assessing the process of implementation Evaluation of cost-benefit Subsequent extension of scope Top management involvement

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